SHGM Call Center: 444 60 01

Airport and Terminal Operators

Our Directorate General is responsible for determining the criteria regarding the site selection for civil airports, landing and take-off areas for helicopters and naval-air facilities, as well as any kind of landing and take-off runways to be used in civil aviation, and for inspecting the practices. Accordingly, regulations regarding authorization of service providers to serve at airports are drawn up, and processes for authorization, licensing and certification of heliport operators and ground handling agents, as well as airport and terminal operators are carried out.


Aerodromes Department
Tel (312) 203 60 67
Fax (312) 212 46 84

Information on Airport Operators

The organizations which are responsible for operation of airports, and which are licensed by our Directorate General under the Regulation on Construction, Operation and Certification of Airports (SHY-14A).


Aerodromes Department
Adres Gazi Mustafa Kemal Bulvari No:128/A 06570 Maltepe/ANKARA
Contact Person   Onder TURKER
Tel (312) 203 60 70
Fax (312) 212 46 84

Heliport Operators

The organizations which are responsible for operation of heliports, the convenient fields enabling helicopters to land, take off and perform ground movements on complete or partial basis, and which are licensed by our Directorate General under the Regulation on Construction and Operation of Heliports.


Aerodromes Department
Address Gazi Mustafa Kemal Bulvari No:128/A 06570 Maltepe/ANKARA
Contact Person   Onder TURKER
Tel (312) 203 60 70
Fax (312) 212 46 84

Terminal Operators

Airport Terminal Operating License is issued by our Directorate General to real or legal persons, intending to operate terminal by means of build-operate-transfer model, leasing and such other means at the airports open to civil aviation transport, apart from the airport operators. Lifts, escalators and moving walkways, which are available within the terminal and non-commercial areas, and which are not of a commercial nature, are deemed to be integral sections of the terminal under the license to be granted to Terminal Operators.

In the event that any terminal operator, which has obtained Terminal Operating License, operates also the car park and the services falling under the scope thereof, it is not required therefor to obtain a further license for such services. However; in the event that such services are provided by any company other than the terminal operator, then, it is required for the concerned company to obtain a license.


Aerodromes Department
Address Gazi Mustafa Kemal Bulvari No:128/A 06570 Maltepe/ANKARA
Contact Person   Ozgu SARIUNAL
Tel (312) 203 60 67
Fax (312) 212 46 84

Ground Handling Company

The organizations which are authorized in order to provide ground handling services in the below-given service types at the airports in accordance with the provisions of the Regulation on Airports Ground Handling Services (SHY-22), and which are licensed by our Directorate General.

Service Types

  • Representation,
  • Passenger Traffic,
  • Load Control and Communications,
  • Ramp: Ramp, cargo and mail, aircraft cleaning, checking of unit load devices,
  • Aircraft Line Maintenance: Aircraft Line Maintenance, fuel and oil,
  • Flight Operations,
  • Transportation,
  • Catering Service,
  • Surveillance and Administration,
  • Aircraft Private Security Service and Control.


Aerodromes Department
Address Gazi Mustafa Kemal Bulvari No:128/A 06570 Maltepe/ANKARA
Contact Person   Ozgu SARIUNAL
Tel (312) 203 60 67
Fax (312) 212 46 84